Terms & Conditions

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Please read our terms and conditions carefully before you book your class, course or appointment. 

We endeavour to ensure our terms and conditions are fair to both you and ourselves. 

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COVID 19 Training Rules are held on a separate document, which is updated whenever new advice is provided from the Government.

 

GENERAL TERMS AND CONDITIONS.

 

Please ensure you have read and understood these Terms and Conditions before you make a booking. By placing a booking you are deemed to have read, understood and accepted them. Completion of the booking process and acceptance of our terms and conditions form your contract with Curlabull Canine Training.

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Specific terms and conditions relating to Covid 19. 

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1. If the area goes into a local or National lockdown, the training will roll over the class or course to the next possible date. No refunds will be available. If you have a start date but the area goes into lockdown, your date will be moved backwards to accommodate finishing the current classes and no refund will be available. All puppies, both currently training and booked in for future, will be granted access to the online course in the case of a lockdown. 

2. In the case of the trainer feeling unwell or the weather is not suitable for working outside, a notice will be placed on the Curlabull Facebook page and we will attempt to contact everyone by Facebook messager service or text. The class will roll over to the next available week (this may be two weeks if COVID isolation or longer in cases of Covid illness), no refunds will be available.

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SAFETY AND HOUSEKEEPING – CLASSES AND COURSES

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• Family members are always welcome in our classes, but we recommend that only one person trains your dog at a time so as not to confuse. All children under 16 must be accompanied by an adult.

• Please keep dogs on leads at all times unless otherwise directed by your trainer. If you are not clear whether you should have your dog on or off the lead when completing an exercise, just ask.

• You are responsible for the behaviour and actions of your dog while attending the training. The fun of training in a class is likely to excite your dog so keep a firm hold of your lead.

• Please respect the personal space of other dogs and ensure you stand at an appropriate distance until you are sure whether the dogs will get along.

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SAFETY AND HOUSEKEEPING - GENERAL

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• Follow instructions at all times, including all safety instructions and don't use equipment when your trainer is not present.

• Equipment is designed for dog use NOT human use so please do not stand, sit or jump over agility equipment or other equipment.

• Pick up after your dogs and please try to avoid urination in the training area or on the equipment – accidents do sometimes happen, so let your trainer know so that the area can be sterilised.

• It is your responsibility to ensure your dog is fit and healthy to attend training and is not suffering from any infectious disease that could be transmitted to any other dogs. If in doubt about your dog’s health please consult a veterinarian. Please do not attend class until you are given the all-clear by your veterinarian.

• All dogs should be fully vaccinated, by a veterinarian annually and vaccine cards may be requested by the trainer at the start of any course or class. 

• Please inform your trainer before your training session if your bitch is in season. We cannot accommodate bitches in season and will move your training slots to the next available dates.

• Please inform the trainer before you start training, if your dog has bitten anyone previously, is on the dangerous dogs' register, or has any aggressive tendencies. This does not mean we will refuse to train the dog but that the training programme and risk assessments must be altered to accommodate you. 

• We use reward-based training therefore harsh handling will not be tolerated. Your trainer reserves the right to request any persons to leave the premises if they are abusive to any other person or dog. We do not allow prong or choke chain collars, or extendible leads, particularly in classes. If you would like any help with selecting equipment please let your trainer know. 

• Any accidents or issues involving a person or a dog must be reported immediately to the trainer. In the unlikely event of an altercation between two dogs, stand back and allow the trainer to address it.

• Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training. 

• Feel free to ask questions.  More importantly, have fun and enjoy!!

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 BOOKINGS, PAYMENTS AND CANCELLATIONS

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• Payment of fees should be made at the time of placing a booking online or if paying in person by card, BACS or cash (If offered), within 3 working days of your booking form being received. If the funds are not received within this timescale, then the place will be made available again.

• We are no longer able to accept cheques. 

• Paypal to paypal.me/shelljacques

• It is not possible to attend a class or course without payment being received unless agreed in advance and only in exceptional circumstances.

• Under the Consumer Protection (Distance Selling) Regulations 2000 you may cancel your purchase within a period of 7 working days beginning on the day you book. However, there is no right of cancellation where the course begins within this seven day period. This right is also lost once you access any online materials for a course or class.

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COURSES & CLASSSES

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• Classes can be booked each week, or booked weekly well in advance. They are run on a first-come, first-served basis for booking.

• Courses are booked in advance, and also work on a first-come, first-served basis.

• Cancellations must be made in writing by post or email. Cancellations will be subject to the following fees:

  • Cancellation of a booking must be at least 7 days in advance of the start of your class or the course date, otherwise your booking will be forfeit and you may be charged the full fee. Therefore if you pay for a class on a weekly basis, for the next week there is no refund should you cancel during the week, or do not attend.

  • Cancellations within 8 to 28 days of the start date, payment will be refunded minus a 10% administration charge.

  • Cancellations over 28 days before the start date, payment will be refunded minus a 5% administration charge.

  • If the participant fails to attend the course the full course fees are payable.

• The substitution of the dog or handler before a course or class starts is at the discretion of the trainer. This must be requested at least 48 hours in advance.

• Requests to transfer to an alternative class, course or date must be made in writing by post or email. Transfers made up to 14 days before the start date and will incur no additional fee. However, later transfers, before the course starts, are subject to availability and an additional administration fee of 10%. Curlabull Canine Training is not obliged to ensure suitable alternatives are available. Once you have started on a course, it is not possible to transfer your booking to another course. 

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Agility Courses & Classes (additional terms)

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• All dogs which train in agility will be able to complete a 20-second stay and be able to recall from distractions. 

• The dog must be social and in good health with no behaviour issues. If unsure you should consult your veterinarian before booking a course. 

• Any dog which is antisocial or has behavioural issues will be removed from the group and no refund will be available as the course will have started. 

• If you are unsure about booking, you can always ask us for an assessment before you book and we will briefly assess your dog for free. 

• All Agility handlers are expected to arrive 15 minutes before the session and help erect the equipment as well as help to put the equipment away at the end of the session. 

• At the equestrian centre, the dog must be on a lead at all times, outside the arena.  Dogs must give way to horses at any location on site. Dogs must not bark at horses and if the dog starts to bark it must immediately be removed from the surroundings of the horse for the safety of the horse and rider. 

• All faeces must be removed off-site.

•  Handlers must not touch any of the horses on-site, due to strict biosecurity on site, for the welfare of the horses. Nor should handlers take shortcuts through any of the stable blocks. 

• All cars must be parked in the car park and the dog walked down to the arena on a lead. A cage can be used in the arena to secure any dog. 

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1 TO 1 TRAINING AND BEHAVIOUR CONSULTATIONS

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• Cancellations must be made in writing by post or email. Cancellations will be subject to the following fees:

  • Cancellation of a booking must be at least 7 days in advance of the start of your 1 to 1 booking, otherwise, your booking will be forfeit and you may be charged the full fee.

  • Cancellations within 8 to 28 days of the consultation will be refunded minus a 10% administration charge.

  • Cancellations over 28 days before the start date payment will be refunded minus a 5% administration charge.

  • If the participant fails to attend the consultation, the full fees are payable.

• We will always endeavour to re-arrange consultations if possible, but please be aware that if you cancel a consultation that is booked in the diary, at the last minute, it is unlikely that something else can be booked in its place.

 

OUR TRAINING COMMITMENT

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• Curlabull Canine Training aims to work with you and your dog using scientifically proved methods delivered through positive training techniques. Our aim is to build a strong bond through a positive relationship with your dog to create the best team possible.

• Curlabull Canine training reserves the right to change the content, timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session.

• If we know in advance that the weather will not be suitable we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let everyone know who has booked in by text as soon as we can before the start of your class, or phone call if a 1 to 1. We will then reschedule all the bookings to an alternative week or course date. This information will also be displayed on the Curlabull Facebook page.

• Curlabull Canine Training will not be liable for any losses or expenses arising from amendments to the course or cancellations.

• Course materials, where relevant, are usually supplied after your session. Follow up emails and course materials including videos are supplied for your personal use and must not be copied or forwarded without permission. 

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 DATA PROTECTION

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• Under GDPR regulations, The information on your booking form will only be used as a record of you and your dog, and to contact you in relation to your dog training activities and will not be passed on to any third parties. 

• We send out an occasional email newsletter which we would encourage you to opt in to receive to find out about future training and kept up to date with our news events, and discounts, please become a subscriber. Either subscribe online or email Curlabull.training@gmail.com to be added to the subscribers' list.

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Postal Address for all Correspondence is

The Stables, Durham Road

Blackhill

Consett

County Durham

DH8 5TN

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email - curlabull.training@gmail.com

tel 07776308220 - text preferred 

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